Frequently Asked Questions

Product

Our toilet paper is made from 100% FSC® Certified Bamboo. A gentler option for the planet. It's lab-tested and certified free of PFAS, formaldehyde, and elemental chlorine. A toxin-free option, thoughtfully made without harmful forever chemicals.

Toilètte’s bamboo is sourced from the Sichuan region of China, where it grows abundantly—without chemicals—on small-scale, rural farms. Our partnerships support local cooperatives, and all bamboo is FSC-certified to ensure responsible, sustainable harvesting.

Toilètte is delivered to the U.S. via ocean freight—one of the most carbon-efficient modes of transport available, up to ten times more efficient than road. Our rolls are thoughtfully engineered: extra-long (370 sheets) with a narrow core to reduce volume, and shipping emissions.

Even accounting for overseas transport, Toilètte remains carbon negative—offsetting three times the emissions of traditional toilet paper.

Conventional toilet paper relies heavily on the Boreal Forest—a critical carbon sink that stores vast amounts of atmospheric CO₂. Each tree lost in the name of traditional 'TP' accelerates climate collapse. Bamboo, by contrast, is a regenerative resource, growing up to 3 feet per day and absorbing carbon at a significantly faster rate than trees. It regenerates without replanting and requires no pesticides.

Preserving the Boreal is not a preference. It’s a responsibility. Choosing bamboo is one of the simplest, most powerful shifts we can make for the future of our atmosphere.

Our paper wraps are made from FSC-certified paper and printed with soy-based inks. Cartons are crafted from recycled paper and printed the same way. All packaging is fully recyclable and compostable — though we always encourage reuse first.

3-ply. 370 sheets.

Yes — Toilètte is lab-tested and 100% free of formaldehyde, fragrances, and PFAS. No harmful chemicals here.

Our white paper is bleached using a elemental chlorine-free process (ECF), and is generally considered one of the most environmentally safe ways to bleach paper. Modern ECF bleaching provides pulp with similar or even lower environmental impacts than TCF (Totally Chlorine Free) processes, according to the Alliance for Environmental Technology. The remaining chlorine-containing organic substances resulting from ECF bleaching are similar to substances found in nature, degrade naturally and do not persist in the environment.

Yes! Our toilet paper has been tested for disintegration and is well suited to both septic and sewer systems.

Conventional "tree toilet paper" contributes to the degradation of the Boreal Forest—one of the planet’s most vital carbon sinks. Preserving it isn’t optional; it’s essential. We choose bamboo because it grows faster, uses less water, and produces more oxygen than trees. In fact, bamboo yields up to 10x more fiber per acre—without the devastating environmental cost.

Even with ocean freight factored in, Toilètte remains carbon negative—three times over compared to tree-based alternatives. And thanks to innovations in our manufacturing process, choosing bamboo no longer means compromising on softness. With Toilètte, you get sustainability and superior comfort.

All of our materials are biodegradable, sustainable and plastic-free.

We've spent years refining every detail. From density and ply to composition and feel. We've worked closely with manufacturing partners to create a roll with exceptional strength and softness, using only what’s essential. The result is a bamboo paper that’s stronger and softer than anything we’ve tested.

Shipping & Returns

Currently, shipping available within the contiguous United States only. We have plans to expand internationally soon. Stay tuned...

Shipping is always free on all subscription orders. There is a small fee for one-time purchases – estimated at checkout. Most deliveries arrive within 2–4 business days.

Due to the hygienic nature of our products, all sales are final unless your order arrives damaged or defective. If you experience an issue, please contact us at support@toilette.us within 7 days of delivery. Include your order number and photos if applicable.

Other

Yes. For details on minimums, pricing, and lead times, please reach out to support@toilette.us.

For general inquiries, you can email us at support@toilette.us


  • PFAS-Free icon
    PFAS-Free

    Lab-tested and 100% free of PFAS, formaldehyde, and elemental chlorine

  • bamboo icon in brown
    100% Bamboo

    Toilètte is made from tree-free, 100% bamboo paper

  • FSC Certified Logo in brown
    FSC-Certified

    Sustainably sourced and responsibly made—FSC® certified for forests

  • Plastic Free Logo in brown
    Plastic Free

    Delivered in 100% plastic-free packaging