Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of our website, our products, and services offered through www.toilette.us (the “Site”). By accessing or using our Site, placing an order, or engaging with our business, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Site or services.

1. Company Information

The Washroom LLC. Registered in the United States. Email: support@toilette.us

2. Eligibility

To use this site and place orders, you must be at least 18 years old or have the involvement of a parent or legal guardian. Wholesale buyers must represent a valid business entity.

3. Product Information

We sell premium toilet paper products directly to consumers and to wholesale buyers. While we strive for accuracy, product descriptions, packaging, availability, and pricing are subject to change at any time without notice.

We reserve the right to limit or discontinue products at any time.

4. Orders & Payment

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violations of these Terms.
  • Prices listed are in [USD] unless stated otherwise.
  • Payment must be received in full before your order is shipped.

5. Shipping & Delivery

Shipping options and delivery timelines are provided at checkout. The Washroom LLC is not responsible for delays caused by carriers, customs, or unforeseen events.

Risk of loss passes to you upon delivery to the carrier.

6. Returns & Refunds

Due to the hygienic nature of our products, all sales are final unless your order arrives damaged or defective. If you experience an issue, please contact us at support@toilette.us within 7 days of delivery. Include your order number and photos if applicable.

7. Wholesale Terms

Wholesale customers must be approved by The Washroom LLC and agree to our separate wholesale agreement. We reserve the right to deny wholesale access to any party for any reason.

8. Intellectual Property

All content on this Site, including images, branding, copy, and design, is the property of The Washroom LLC or its licensors and may not be used without express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Washroom LLC shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or our products.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.


Privacy Policy

11. Information We Collect

We collect information you provide when placing an order, joining our mailing list, or contacting us. This may include:

  • Name
  • Email address
  • Shipping & billing address
  • Payment details (handled securely via third-party processors)
  • IP address and browser/device information

12. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about products, promotions, or updates
  • Improve and secure our website

13. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

  • Payment processors and shipping providers (to complete your order)
  • Legal authorities when required by law
  • Marketing tools (e.g., email platforms) used solely for our business

14. Data Security

We take reasonable steps to protect your personal information, but cannot guarantee absolute security. You use this Site at your own risk.

15. Cookies

We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize content. By using our site, you consent to our use of cookies.

16. Your Rights

You may request access to or deletion of your personal data by emailing us at support@toilette.us.

17. Subscriptions; Recurring Deliveries

  1. Subscription Commitment & Minimum Deliveries
    By enrolling in a subscription plan (a “Subscription”), you agree to receive and pay for a minimum of two (2) deliveries. Until you have completed at least two deliveries under the Subscription, you may not cancel without incurring payment obligations for those deliveries.

  2. Automatic Renewals & Recurring Orders
    Unless you cancel in accordance with Section 19.3, your Subscription will automatically renew and continue on a recurring basis, charging your chosen payment method and initiating further deliveries consistent with the cadence (e.g., monthly) you selected at signup.

  3. Cancellation Policy

    • You must cancel your Subscription before a recurring order is placed.

    • To effectively cancel, you must follow the cancellation procedure available in your account dashboard or by contacting customer support at support@toilette.us (or such other method we designate).

    • If you fail to cancel before the cutoff for a given delivery, you remain fully liable for that delivery (even if you no longer wish to receive it).

    • After the minimum two deliveries have been fulfilled, you may cancel future deliveries subject to the requirement in the preceding paragraph.

  4. Your Liability for Subscription Orders
    You are fully liable for all orders placed under the Subscription plan (including the minimum two deliveries), whether or not you use or receive the product. You must ensure that your payment method is valid and has sufficient funds at each renewal. If a recurring payment fails, we may retry or suspend your Subscription until payment is resolved.

  5. Modifications to Subscription
    You may be able to change the frequency, product variant, or shipping address associated with your Subscription via your account dashboard, subject to that change being submitted prior to the cutoff date for the next order. However, such modifications do not count toward your minimum delivery commitment or cancellation deadline unless expressly acknowledged.

  6. Suspension / Pausing
    In certain cases, we may allow you to pause (suspend) your Subscription for a limited time. Pausing does not waive the requirement to cancel before a recurring order or the liability for all placed orders.

  7. No Refund for Past Deliveries
    Once a delivery is processed or shipped under your Subscription, we are not obligated to refund it, except in cases of defect or damage per our standard Returns & Refunds policy.

  8. Termination by Us
    We reserve the right to terminate, modify, or suspend your Subscription at any time for any reason (e.g. failure to pay, suspected abuse, change in service). If we terminate your Subscription without cause, we will not charge you further but will not be responsible for refunding past fulfilled deliveries unless required by law.

18. Updates

We may update these Terms & Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of our Site implies your agreement to the latest version.

19. Contact Us

Questions? Reach out to us at support@toilette.us.